Enhancing Public Sector Digital Services with AI

ServiceNow continues to push boundaries in IT Service Management with the latest Yokohama Release, introduced in April 2025. This release focuses on enhancing public sector digital services and leveraging AI to streamline operations and improve user experience.

Key Highlights of the Yokohama Release:

1. Public Sector Digital Services (PSDS): The Yokohama Release includes new features specifically tailored for public sector organizations, enabling them to provide seamless and efficient digital services to citizens.

2. Now Assist for PSDS: ServiceNow introduces AI-powered assistance for public sector workflows, helping teams automate repetitive tasks and focus on strategic initiatives.

3. Enhanced User Experience: The release includes updates to improve accessibility and usability, ensuring that both IT teams and end-users can navigate the platform with ease.

   
   

Why This Matters

For public sector organizations in Europe and Africa, the Yokohama Release offers tools to modernize operations and meet the growing demand for efficient digital services. By integrating AI and automation, ServiceNow helps governments and public institutions reduce operational costs, improve service delivery, and enhance citizen satisfaction.

How can the public sector leverage these features

Organizations can start by exploring the new features of the Yokohama Release and identifying areas where AI-powered tools can optimize workflows. ServiceNow also offers training and resources to help teams get the most out of these updates.

At ITSM Connect, we’re excited to see how the Yokohama Release is reshaping public sector IT service management. By staying informed about the latest innovations, we aim to empower organizations with the tools and insights needed to thrive in a competitive landscape.

Key Takeaways:

• The Yokohama Release introduces AI-powered tools for public sector digital services.

• These updates help organizations streamline operations, reduce costs, and improve service delivery.

• ServiceNow continues to lead the way in modernizing IT service management for public sector institutions.